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La Crosse View – Station Setup & App Connection Part 1


Hello, and welcome to the La Crosse Technology family. Your new connected weather station has many unique features, and we’re excited to show you how they work. But first, let’s walk you through how to setup your station and add it to your La Crosse View app. First, you’ll want to power-up your sensor,
or sensors, by installing new batteries according to polarity in them. Depending the station model you have, these
can come in all different shapes, sizes, colors and offer a wide variety of different monitoring
solutions. So make sure you’re prepared with the correct
number and size of batteries you’ll need to get your system up and running right away. If you’ve purchased additional sensors that
did not come packaged with your station, we will cover how to add those in a later video. Next, you’ll want to power-up the weather
station itself, by first inserting the provided power cord into an outlet, and then into the
back or side of your display. In some models, you also have the option to
insert batteries. These will backup your time and date information
during power-loss, but are specifically designed for backup purposes only. They will not run your Wi-Fi, sensor reception,
or many other critical functions your station needs to run properly. Now, with everything powered-up, you’ll want
to make sure your station is correctly receiving your sensors’ transmission. You’ll know this is true when your outdoor
information turns from dashes to numbers on screen. For a single sensor setup, this process should
take no longer than three minutes. But if you have a system with multiple sensors,
it can sometimes take up to 10 minutes for all of their data to appear on screen. One final thing you’ll also want to double check before we begin the process of connected your station to the Internet, is the Wi-Fi Indicator Icon. Your Wi-Fi Indicator Icon may be located in
a different area on your LCD screen, but its function will work the same no matter which
model you have. For your station to connect to the Internet,
you must first make sure it is searching for an Internet connection. This means that your Wi-Fi Indicator Icon
must be flashing. If this icon is not already flashing on your station’s screen, simply hold down both the PLUS and MINUS button for three seconds This will have it begin searching for a Wi-Fi
connection again. Alright, now that your station is up and running,
let’s take a look at your mobile device and make sure it’s ready to connect with your station. For demonstration purposes, we will be showing
the following steps using an iOS device. So if you own an Android device, please note
that there may be some slight differences in layout and therefore specific instruction,
but for the most part, the two should function the same way. Alright, let’s get started. On your mobile device, open your settings
app and find your “Wi-Fi” settings tab. Here you’ll want to make sure you are connected
to the same 2.4GHz Wi-Fi network you plan to connect your weather station to. It is important to note here that during this
connection process, you must use a 2.4GHz Wi-Fi band in order to connect your station
to the Internet. The station itself cannot accept a 5GHz Wi-Fi
band, which are used by many dual-band routers. Once you’re connected to the correct network, the next step will be to download the La Crosse View app from Apple’s App Store, for iPhone users, or Google’s Play Story, for those on an Android. You can do this by simply searching for “La Crosse View” in the search bar. Once your download is complete, exit the download
page and launch the app. The first page will ask you to either log
in, or to create an account. Assuming you’re a new user, let’s select the
CREATE ACCOUNT button to get started. The next page will ask for a first and last name, e-mail
address, and password. Once entered, agree to the Terms of Use and Privacy Policy by pressing the check box to the left, and select “Create Account” to continue. After a few seconds, a “Account Created” dialog
box should appear, asking if you would like to continue through the setup process to add
your device now. Again, assuming you’re a new user, looking
to connect your station, we will press “Continue”. Doing so, will start a looping video detailing
the station setup steps we just completed. So since you have your station up and running,
press the “NEXT” button at the bottom. Another video will show here to demonstrate how to scan the bar-code on the back of your station. Press the “NEXT” button to do so. On this page you actually have the option
to of course scan your device ID, which will automatically move you to the next page, or
to enter it manually by tapping inside the text box and pressing “SEARCH”. After choosing the option that best suites
you, the next screen should show you a picture of the device you just scanned or typed in. If the image and device ID match your product, confirm this by pressing “YES”. The following page will ask you for both a
device and location name. Device names should help you identify the
type of information your station or sensors offer. So for instance, if you have a basic station,
something like “Temp Humidity Station” would work great. Location names should identify the device’s
placement in a broader sense. Something like “Home”, “Cabin”, or “Parents
House” for instance could be good choices. Keep in mind, these names can easily be modified
after this initial setup as well. Once you have your Device and Location names
entered, the app will ask you to select your Time Zone, and enter your ZIP Code. This information is needed to provide accurate
weather forecasting data from the NWS, and to sync your display to the correct time and
date, provided by the NIST. There is also an “Opt Out” check-box for those
who do not wish to use these connected services, or for those who live outside of the US. But for most of you, you’ll likely want to
leave this unchecked. Once you have this information entered, select “Continue”. The next page will allow you to connect your station to your home Wi-Fi network. If you have followed us along throughout this
video, you should know and already be connected to the 2.4GHz Wi-Fi band you want your station
to use. This will be listed under the “Wi-Fi Network
Name”. All you have to do now is simply type in your
Wi-Fi network’s password and select “Done” or “Configure”. This will connect the station to your Wi-Fi
network, and in turn, allow you to see your station’s data in the La Crosse View app. The next screen that comes up will ask
you if you’d like to add additional sensors now, upon initial release, you will actually
have to scan in each of your sensors’ device IDs as well. So, let’s press “ADD DEVICE” to start this
process. The next “Add Device” page should look familiar. But this time, instead of scanning your station,
select a sensor and scan its device ID. These can be found on the back, bottom, or
even inside your particular device. Once scanned or typed in, you should once
again be brought to a page that correctly displays your sensor’s image and device ID. If these match, select “YES” to move to the next page, where you can give the device a name, and likely select the previously created
Location Name given to your station. However, you do have the option of creating
a new location here as well. Once entered, select “DONE” to be brought to your Devices page within the app. Here you’ll see a list of the two devices
you have already connected to your app. If you have a station with multiple sensors,
select the “ADD DEVICE” button at the bottom to continue this process. Once you’ve finished
adding all of your station’s sensors, and you’re back on the Devices page, select “Done”
in the upper right corner, if you’re on an iOS device. If you’re on an Android, simply press the
back arrow in your upper left. This will bring you to your app’s main screen. After you have your station connected, you should notice some differences on its LCD screen First, your time and date information should
have automatically been updated. Second, your Wi-Fi Indicator Icon should have
gone from flashing to solid on screen. Indicating that your station is indeed connected
to the Internet. And third, depending on the model you have,
you should see a difference in the amount and type of forecast information displayed. And for those that may be wondering, after
your station is connected, you do NOT have to keep your mobile device on that same Wi-Fi
band, or even the same network that matter. So if you had to adjust them, feel free to
change your mobile device’s Wi-Fi settings back to where you had them before this setup. So congratulations! You have just gone through the hardest part
of setting up and using your new weather station. And now that you are connected, you’re free to enjoy all of the benefits the La Crosse View app has to offer. So please follow us along in the next video, where we show you just how easy this app is to navigate. We’ll cover how to find your device information, and introduce you to the app’s most useful features. But once again, welcome to the La Crosse Technology
family. We’re glad you’re here.

David Frank

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90 COMMENTS

  1. hotsauce2007 Posted on September 13, 2017 at 10:58 pm

    does the app only for US citizens?

    Reply
  2. hotsauce2007 Posted on September 14, 2017 at 10:06 pm

    Where do we find the device ID to enter into the app? LaCrosse 330-2315 model

    Reply
  3. Steve Fuzzgoo Posted on September 28, 2017 at 10:00 pm

    This would be much more clear if they would have clearly said that the main station constitutes only one sensor – indoor temperature. Since the main station has all the sensor information – including ID numbers, it never occurred to me that I literally had to add every sensor separately – in my case outdoor temp, rain, and wind. It was only when I watched the second video again that it suddenly hit me why I was only seeing indoor temperature on the app. They really need to be super explicit about what constitutes a connected sensor, since you need to, in the case of the rain and wind gauges, take them apart to get the ID numbers, which means they need to be connected before they are mounted.

    Reply
  4. David Moore Posted on October 12, 2017 at 7:55 am

    The fact that your most recent device, the 330-2315 is not going to work with this app has to be a deal breaker. I was preferring this over Ambient Weather as I could monitor multiple sensors, however it appears this won't be the case.

    Reply
  5. Vango Rosie Posted on November 4, 2017 at 10:44 pm

    Regarding Model Number: C84343.  After hours and hours of trying to connect to my WIFI and contacting support twice, I finally got a connection. After trying again on android and IPhone and having no luck, I opened a new guest portal with new password, 2.4GHz  but unsecured. It worked.  I was able to move the device downstairs with a battery backup without dropping the connection on the Guest Network. I had to go to my router setup online (exede) to add an unsecured guest connection. On the app I denied access to video and audio. Maybe this tip will help you get yours connected.

    Reply
  6. EdGilbert Posted on December 13, 2017 at 4:06 am

    I am trying to attach a Model Number: S85807 but the app will not allow me to enter the model number. The app gives me the option to scan a barcode but the S85807 only has a square QR code that the app does not read. Any and all assistance will be greatly appreciated.

    Reply
  7. Bill Hults Posted on December 24, 2017 at 3:47 pm

    I love my C84343, but one thing is driving me crazy: I successfully set it up on my home wifi, and everything has been great. I even set up two data streams regarding wind direction & speed. However, out of nowhere, I am no longer receiving this data. The device is still connected to the wifi, as I can still see it through my app, and the device is updating temperatures, etc., through the app…but my data streams show dashes where there should be speed & direction, the NWS icon in the upper left hand corner is gone…as is the % chance of precipitation. I performed a factory reset, and reconnected the device to the home wifi, but still not showing any NWS data. Can someone help?? Thanks!

    Reply
  8. Carl Felts Posted on December 26, 2017 at 12:03 am

    what is the password format

    Reply
  9. Detecting The Badger State Posted on December 26, 2017 at 2:29 am

    Got this for a Christmas Gift. Was very happy to get this, However it's going back to the store because i cannot get it to work because the App won't allow me to open and log on like it did on this video. I tried to and my son tried to get it on his I phone. He has all the latest stuff and said this thing is crap. If you cannot get the app to work then this weather station is useless. Hence the bad rating on the app reviews. Also the main screen is not picking up the WiFi signal in out house. Very disappointed. And this unit is not cheap.

    Reply
  10. sesnek Posted on December 26, 2017 at 9:41 pm

    Received the C84428 Model and got everything set up and working (loving it so far). I'm curious though, how does the weather station actually connect to the WiFi without any real exchange between my mobile device and the weather station unit? Does La Crosse somehow send the WiFi info from the app to the weather station?

    Reply
  11. slandshark Posted on December 27, 2017 at 12:54 am

    I have a C84428 and cannot get it to connect to wifi. I'm using 2.4ghz on my phone, the SSID is hidden (with password). When I try to connect through the app (using android) by entering the password and choosing the 'hidden SSID' option, it searches for a while and then says, "Could not find device".

    I've tried resetting the home station (factory reset), tried removing and re-adding the device to the app. I've tried restarting the wifi search on the home station, etc. Nothing seems to work. Any ideas? I really don't want to have to return this.

    Reply
  12. LT Weese Posted on December 27, 2017 at 6:05 am

    No matter what I do it says no connect app server

    Reply
  13. Jim Odea Posted on December 27, 2017 at 6:02 pm

    I have the C84428 model . when I try to scan my station's bar code to add device I get a "devise not found," when I type in the code I get the same message "device not found"….how can I correct this problem?

    Reply
  14. huskerxd Posted on December 28, 2017 at 1:04 am

    Any tips on connecting to Wifi? I've tried multiple times over several hours. While we have a dual band router, my Android phone is connected to the 2.4 GHz band. I can't get past the wifi step.

    Reply
  15. Jason Doyle Posted on December 28, 2017 at 3:26 pm

    I'm able to get the C84428 to connect to my wifi but after a short period of time the device seems to loose connectivity. I run an active ping to it from a PC on the same network and I see it constant dropping a lot of pings. I know it starts working as I see updated information in the View app at first but later in the day the information stops updating. Also I was seeing updated data from a couple sensors in the View app but the base station itself wouldn't say the correct temps (shows 32 degrees 0 Humidity).

    Thinking the unit has the flaky wifi chip and I should exchange it. Any of this make sense?

    Reply
  16. Mike Miller Posted on December 28, 2017 at 10:12 pm

    I purchased my S84060 new unopened from Sams. When I try to add it I get the message that the device has already been added by another user and cannot be added to my account. It is brand new, how can this be?

    Reply
  17. Dutch Baker Posted on December 29, 2017 at 4:59 pm

    I can see the wifi indicator on my base display showing connected, but it's not picking up any of the sensor readings, other than indoor/humidity. I have the Model C84428

    Reply
  18. Kevin Pratt Posted on December 29, 2017 at 7:31 pm

    Was gifted a C84428 "Pro" Weather station. (How ironic that when you search for this system, results are everything else but..)
    In this video, I love the way you make it soooo easy. Open this, click that etc and whamo there it is… Never do you mention any steps when it DOESN'T work.
    My issues from the get go began at first setup, when attempting to create / log in from the app. All I would get after the request timed out was "ERROR 503- Over Quota(?) Something to the affect that servers overloaded and could not process mine and assume others request. ( in all my years online, can't say i ever encountered such an error)
    After resolving 24 hrs later, now I am experiencing outdoor temp sensor data not showing in the app
    Call to your support line and hold was informed that no available agents to handle my call and to leave a message and callback number etc..The call never came. Called back again AND actually spoke to a agent who could not deal with my issue and therefore had to "escalate' to higher level of support. As you may guess, she informed me that it would be DAYS before getting back to me.
    Still waiting…Zzzzzzzzzzz

    Reply
  19. Daniel W Posted on December 30, 2017 at 6:15 am

    Everything is working fine except the time did not sync and says a random time? Any solutions

    Reply
  20. Christine Billman Posted on December 30, 2017 at 11:23 pm

    I am having trouble with the App receiving information from rain gauge–it says no data on the app. However the main unit in the house is reading the gauge and recording data. How do I get my app to receive this information (all other sensors for wind, them indoor and out) are reading on the app just fine.

    Reply
  21. John Reagan Posted on December 31, 2017 at 1:29 am

    After multiple tries at each step, I've been set up for a few days. I've watched all 5 videos, what use is the app? I already know the inside temperature, I've got my thermostat set. I want to know the outside temp.

    Reply
  22. David Snearly Posted on January 1, 2018 at 2:11 am

    I am having the same problem as Dutch Baker below. I have C/p his note. "I can see the wifi indicator on my base display showing connected, but it's not picking up any of the sensor readings, other than indoor/humidity. I have the Model C84428" I plan to call on Tuesday for a fix.

    Reply
  23. Sheryl Hite Posted on January 3, 2018 at 4:00 pm

    I wasnt aware that the sensor needs to be placed outdoors. Is this in the instruction video, or did i just miss it?

    Reply
  24. Vic Ellena Posted on January 5, 2018 at 3:36 pm

    The bottom status area of the weather station alternately displays the current time and date and then 20 AUTo AUTo. What does the 20 AUTo AUTo represent?

    Reply
  25. jim c Posted on January 8, 2018 at 6:34 pm

    how do I scan S85807 to get to My Cell phone

    Reply
  26. Joe Lanning Posted on January 9, 2018 at 12:48 am

    This vid assumes everything goes right, but my base station is connected but none of the outdoor sensors are connecting so what use is it? The scan feature does not work at all.

    Reply
  27. windy49 Posted on January 12, 2018 at 4:08 pm

    While the weather station sensors and base are workng great for me…. The LaCrosse View app – is basically unreliable and buggy. In Google Play store the app has 515 – 1 star reviews out of 880 total reviews – that's 58 percent. This is one of the worst rated apps I've ever seen on Google Play.

    Rainfall numbers on the app are incorrect and don't agree with the base station readings. (So far this year we supposedly have had over 179 inches of rain.) They responded to my review in Google app store that they had reset my rainfall numbers (Oh they accessed my app on my phone without prior notification?) Where is that in my user agreement – you can just go into my app and change DATA without asking permission?

    There are also non-standard design uses of common symbols like the 3 bars which normally permits access to more features or options – Nope according to a response from LaCrosse:" Those three bars displayed when you have the sensors list displayed allows you to re-order the way they display. NOPE – doesn't – But if you swipe those bars to the left – BINGO you just deleted that sensor from your app. Yup – fast and easy and whoops, did you really mean to do that – well it's gone now,.

    Also when you open the app, the sensors appear in banners at the bottom of the app. If you pull up you see all the data for that sensor. If you touch that little blue box in the upper left corner of the banner (the one with the arrow pointing up) bingo a screen it opens up a black screen that shows the basic data from that sensor a camera symbol, a lighting symbol with a slash through it and a restart symbol (Counter clockwise circling arrow. BUT never fear what to do because the app is now locked up and you have to close it to get out of that screen.

    I could go on but I hope you get the idea.

    Had I known this before I bought the weather station, I would not have bought it. I bought it primarily to replace an aging weather station from another company and I did so because this one was suppose to provide me my data where ever I go via this app. Well so much for that since on the the primary numbers I wanted to be able to watch is Rainfall totals.

    I'd love to see this fixed but apparently they are too busy being efficient to fix real problems and if you 'contact them via their form, you might or might not hear back from them in 2-3 weeks or longer.

    (Since I posted this they have responded on this site to some other customer comments but apparently won't bother to address mine. I really would prefer that they fix the problem but so far they only appear to be able to handle the low-hanging fruit and Changing data on my phone on in MY data without my permission – is not appropriate. You talk to people before you touch their data.)

    Reply
  28. jodi Sjong Posted on January 12, 2018 at 7:38 pm

    I have called the company 4 times and no return phone call!  I just sent an email to see if someone will email me back.  I believe their is a programming problem with the indoor and outdoor numbers showing up the same so they are not calling people back and they sold so many over the holidays they are consumed.  They need to put something on their website that says there is a problem.

    Reply
  29. Lauren Nazzise Posted on January 13, 2018 at 9:24 pm

    Everything is set up as instructed in your videos.  However, my outside temp says 72 when it is actually 48 degrees.  I can't figure out what the problem is.  I am connected to wi-fi and have the app configured.  I have called several times and never get an actual person to talk with and don't get a return phone call. You would think they would be concerned with the lack of their customer support.  I am going to file a complaint with Costco as I'm sure they sell a lot through this channel.

    Reply
  30. Laurie Klopfer Posted on January 13, 2018 at 10:01 pm

    My station is definitely connected to the correct WiFi network, and all the sensors are displayed. But the time has not synced, nor is any NWS data displayed. I have reset the station several times, reinstalled the View app, etc. Can't get it to connect! No FAQ's address this.

    Reply
  31. huskerxd Posted on January 16, 2018 at 12:20 am

    To anyone having connection issues using and Android device, if you have an Apple device or a friend with one, try connecting your base station to the wifi on that device. Mine connected immediately (this is after La Crosse sent me a second base station that also would not connect).

    Reply
  32. batfly Posted on January 18, 2018 at 6:14 pm

    OMG the setup process is beyond complicated as F.

    Reply
  33. YourNameNowSuX Posted on January 21, 2018 at 4:39 am

    Base station gets all info with no problem. Android app still showing – for the outdoor lab even after deleting and rescanning the device. Thoughts?

    Reply
  34. S.J.'s DIY Adventures Posted on January 27, 2018 at 6:42 am

    Did you use the iOS device as an example because your Android app doesn't work?

    Reply
  35. tomsonegirl1 Posted on February 18, 2018 at 1:15 am

    My S84060 will not give any data after plugging in. It is a dark screen with 1:00/11 ver showing on the left bottom of the screen. This is a brand new unit🙁

    Reply
  36. Travis Linares-Hengen Posted on February 25, 2018 at 11:19 pm

    I can't get this to work. I can't even get the wifi icon to flash. I've done everything in the troubleshooting steps, but can't get it to connect to anything. App. doesn't connect either and I ensured that I'm using 2.4 connection. Help?

    Reply
  37. Nick Russo Posted on March 11, 2018 at 7:20 pm

    for some reason you need to be a rocket scientist to set this thing up. I reset it. took the batteries out. I will be sending it back. Terrible product

    Reply
  38. Kyrios Posted on April 3, 2018 at 11:28 pm

    I have a problem: every time I go to connect the wifi, it keeps saying "provisioning mode." What does that mean?

    Reply
  39. TheAceNJ Posted on April 27, 2018 at 2:00 pm

    i have wasted 4 hours so far trying to connect to wifi and i'm an IT engineer. I've tried 3 different router types (ensuring only 2.4 is enabled etc). I give up. returning the products and never again.

    Reply
  40. TheBowe Posted on May 31, 2018 at 6:50 am

    The La crosse view app is no longer on the app store for apple 🙁

    Reply
  41. TheBowe Posted on May 31, 2018 at 7:48 pm

    Thanks for clearing this up, much appreciated.
    I hope it will be available soon for worldwide release!!!

    Reply
  42. Glen Schloe Posted on September 27, 2018 at 6:11 pm

    a time zone designation would be nice

    Reply
  43. Lynda H Posted on October 1, 2018 at 10:14 pm

    I've had really good luck with my La Crosse View in the past year after some great support here on YouTube. However, since the last app update, my rain gauge readings are completely whackadoodle.

    Today, October 1, when it showed we received .82 inches of rain in the past hour (here in S LaX) on the app, the display showed .44 inches. Further, the app now shows 1.12 inches in the past 24 hours, and 62.65 (!) inches in the past 7 days.

    Yet… the monthly and yearly accumulation totals are both 31.89 inches, (obviously half that of the past 7 days).

    What do you think may be going on? Is this an updated coding quirk, or is there something I should do?

    I would appreciate any insight or advice. Thank you!

    Since I cannot post a picture here, you can view a screenshot on my Google photos here: https://photos.app.goo.gl/omEj4KMTfPcBuPb27

    Reply
  44. murrayjr10 Posted on October 8, 2018 at 3:56 pm

    every time I go to connect the wifi, it keeps saying "provisioning mode." What does that mean?

    Reply
  45. Rick Redstrom Posted on October 10, 2018 at 12:03 am

    I got everything set up but my app doesn't show the individual sensors.how am I supposed to know what's indoor or outdoor temperature?

    Reply
  46. Bryan Heilman Posted on October 20, 2018 at 7:21 pm

    Have everything set up but like most comments I can not get it to connect to WiFi. Hate to have to box it up and return it but I’m beyond frustrated. Should have read more reviews.

    Reply
  47. Carol Ramsey Posted on November 5, 2018 at 2:14 am

    I keep getting the message "Could not find device" despite multiple attempts to connect. Nice clock, but it doesn't look as though I am going to be able to get it to connect to WiFi.

    Reply
  48. Wm F Bennett Posted on November 8, 2018 at 10:20 pm

    They don't seem to get the fact that a device should be easy to set up because an hour of time to hook up an alarm clock is too much…back to Costco!!!! The You Tube is for old devices and I have a new AS Max!!!!!

    Reply
  49. Martha Ann Carey Posted on November 17, 2018 at 3:44 pm

    This is ridiculously complex. What a waste of time, and complexity is not described on the outer box. I'm complaining to Costco!!

    Reply
  50. David Hopwood Posted on November 22, 2018 at 6:13 am

    Step 3: "Make sure your station is receiving your sensor's data"….It's not- Hopefully Step 4 tells me what to do… Step 4 goes on to Wifi set up. Nope- no help. How about including actual instructions with these things! Some sensors have been connected, rain wasn't. Just received our first rain today it it's still showing zeros after half an inch of rain (measured on my old fashioned indexed rain tube). Seriously- Put detailed instructions in the box!!!!

    Reply
  51. E Morgan Posted on November 26, 2018 at 12:55 am

    this guy is one of the many employees that should lose his job. Pathetic customer service and a waste of money product. Don't trust this company It is a bait and switch. They just count on people not taking the time to return the product.

    Reply
  52. Ken S Posted on November 27, 2018 at 3:10 pm

    Is there a way to see the wind top speed for a 24 hour period?

    Reply
  53. Lynda H Posted on November 29, 2018 at 9:00 pm

    Another wind speed question… I live in S LaX, and for the past several days the display shows wind gusts as reported by the NWS that are probably 10-20 mph higher than what the LaX NWS is reporting on their website (as well as with our anemometer). Is this an issue with the NWS reporting, or something on your end? Thanks!

    Reply
  54. Scott Brennan Posted on December 17, 2018 at 8:36 pm

    Like many others I can't get the device to connect to my wi-fi. The router puts out a 2.4ghz signal and I'm entering the pw but all I get is can't connect. Support for this is non-existent. Going back to the store unless I decide I want to utilize it as a stand alone for the wind speed and water sensor. I figure there is something wrong with the firmware of this product but there won't be any way to update it since it can't connect and there is no way to flash it otherwise. Glad I bought it for about half of retail (I wonder why?).

    Reply
  55. David McKinnon Posted on December 18, 2018 at 5:31 am

    I managed to do all of this successfully BUT, the Wifi symbol just flashes and flashes … then it disappears. I can see the base station device in my WiFi network as ESP_39A536. So, my conclusion is that it is connected. I am running a dual frequency wifi router but have turned off the 5GHz band temporarily (and re-started it). Weather Underground is not picking up that data from the base station. Does anyone have any ideas? I am in NSW Australia.

    Reply
  56. room2talk Posted on December 18, 2018 at 7:38 pm

    Pain in the butt, but, I finally am up and running. The device appears to working fine and all thats left is mounting the outdoor wind thing.

    Reply
  57. Elizabeth P. Posted on December 25, 2018 at 7:32 pm

    I have a question. I am using the La Crosse Projection Alarm Clock and I downloaded the app and everything appears to be working fine. But on the app it says under the account page that I am using a trial version of the app that will expire next year. Will my alarm clock lose functionality when the 'trial' is over?

    Reply
  58. CoCaGuitar Posted on December 27, 2018 at 2:30 pm

    I was able to connect the main weather display, wind, rain, and sensor to the app but for some reason under devices, the weather display in the app is showing an I with a circle around it. The icon descriptions says it means "information" but I'm not sure what that means. All devices are working correctly. Any help would be appreciated.

    Reply
  59. Mitchell Richardson Posted on December 28, 2018 at 6:38 pm

    I can't get the rain gauge to connect to the base station. Its on about 25 feet away outside the window. I have replaced batteries, deleted it and installed again but I still can't get it to connect. There is now Id for it showing on the base station.

    Reply
  60. targaryen 23 l Posted on January 5, 2019 at 2:29 am

    I can't get it to connect to the internet.. I keep getting an error message

    Reply
  61. RyGuyDa SciFiGuy Posted on January 6, 2019 at 4:01 am

    I never got a sensor in my La Crosse Projection Clock. I have no idea if it’s supposed to or not supposed to come with one. It also can’t connect to my wi-fi.

    Reply
  62. Larry Townsend Posted on January 6, 2019 at 5:27 am

    I have model V21-WTH I am unable to get the unit to display the correct time, the hour is 5 hours earlier the minute is correct. I have reset the city where i live even entered a larger city as suggested in one of your videos but still getting the same wrong time. Would like to know what to do to fix this problem.

    Reply
  63. Nathan Sanders Posted on January 6, 2019 at 3:22 pm

    I am unable to connect my model C82929 to the internet most likely because my wifi requires a username and password to connect to, but the clock will only accept a password. Is there a fix to this? I do not have access to network router settings.

    Reply
  64. Roger Forrest Posted on January 8, 2019 at 3:46 pm

    My rain gauge is not working.  All other sensors work fine.  The rain gauge on my cell phone shows low battery and yet the batteries measure 1.6V each.  I think a new board is required.  Can this be done or does the unit have to exchanged?

    Reply
  65. Roger Forrest Posted on January 8, 2019 at 4:17 pm

    Very annoyed with LaCrosse customer service.   Brian claims that by trying to trouble shoot why I have a battery low signal when I have 1.6V on each battery in my rain gauge, I somehow have voided the warranty because I opened the unit and remove the PCB to look for something obvious.  I Think I will take the entire package back to Costco and find their competitor and buy their unit.

    Reply
  66. John Sobczyk Posted on January 8, 2019 at 8:37 pm

    Why does the help line keep hanging up?

    Reply
  67. John Sobczyk Posted on January 8, 2019 at 8:39 pm

    Station will not connect with my wifi

    Reply
  68. Robert Hahnel Posted on January 11, 2019 at 12:44 am

    Anybody read "Theranos"? Certainly not life-threatening, but this all reads like that consumer fraud. Where's the Wall Street Journal when I need them?

    Reply
  69. Gary McDonald Posted on January 11, 2019 at 10:26 am

    In the process of trying to get the wifi connected, it ends with a box "Could Not Find Device." I've tried more than a dozen times over the last couple of days.

    Reply
  70. dave bennett Posted on January 12, 2019 at 12:05 am

    My 3 units lasted one month, it was connected to my wifi with no issues for a month and then it quit working yesterday. Same thing happened to all three of my devices (All C83100 Models) Reset my wifi. Didn't work. Reset the display device. Didn't work. Reset my IPAD. Didn't work. Factory reset the weather station device. Still no wifi. All other sensors work. Just no wifi. and no remote sensing on the La Crosse app. it must have some wifi as the time/ weather forcast are showing correct. DO NOT PURCHASE ONE OF THESE UNTIL THEY GET THE PROBLEM FIXED!! I have called Lacrosse several times regarding my model C83100 sudden problem. I have spent quite a bit of time on hold, and then speaking to two different reps and neither is able to help. The last one said he was referring my problem over to the 2nd line of techs! That someone will call. So Far no one has. If not fixed this week i will return all three to Costco.

    Reply
  71. La Crosse Technology Posted on January 15, 2019 at 7:15 pm

    La Crosse View users, if you’ve experienced any issues recently with your display unexpectedly disconnecting from your Wi-Fi, please see our support page here: https://www.lacrossetechnology.com/lacrosseviewsupport/ for more information. We greatly apologize for this inconvenience, and hope to have your system back up and running properly here soon.

    Reply
  72. KEVIN PAGE Posted on January 21, 2019 at 3:32 pm

    how to reconnect to Weather Underground my station KGADOLES3 hasn't reported since 02 November 2018

    Reply
  73. Dennis Louton Posted on January 22, 2019 at 8:56 pm

    I should have read the reviews. Wifi quit and now will not connect again. I have reset everything and am on 2.4ghz. This unit is bad. It is a s82950 WI-FI
    WIND & WEATHER STATION WITH FORECAST. I should have built my own. Then I would know how to fix it. The firmware in these unit are bogus. Do not buy this unit. What a total waste of money. It worked for only two months.

    Reply
  74. tim anderson Posted on January 28, 2019 at 4:32 pm

    My La Crosse #C83100 has been working great with my apps. Today I have dashes instead of weather info. My devise has lost fifi

    Reply
  75. costeno1976 Posted on January 31, 2019 at 9:01 pm

    I have a problem, buy the equipment in Florida. I went to Colombia and installed it, but when I start to configure the App and synchronize it with the La Crosse C83100 team, I add my location with zip code 760502 from Yumbo Valle del Cauca and it does not let me get past my configuration, it does not accept me the postal code, do not enter the data recorded on the computer screen and that I already scan your code. what I do?

    Reply
  76. Steven Mulkey Posted on February 2, 2019 at 7:47 pm

    After many hours of frustration I was finally successfully install my C83100 in my home. In my first installation the system did not report data from the wind speed or the rain gauge. I gave up and tried a factory reset. After the factory reset was performed, I was no longer able to connect the C83100 to the internet. I then tried to contact LaCrosse but the capcha didn't work so e-mails was out of the questions. After several days I tried to connect with LaCrosse and this time I was successful. The sent me a new C83100.
    Today I install the new unit and I was able to connect to the internet. The new unit work fine but again I had a problem with the wind and rain gauge. After repeating the installation steps, the problem remained. I found the solutions in the 2nd video https://bit.ly/LaCrosseView_Support_Vid_01_1. The video didn't tell me how to fix it but there was a comment section that many people expressed their problems. I check the replies to comment with problem similar to mine and found how to connect the appropriate external sensor to the correct display location of the C83100.
    The new unit and all sensors work well but I still have n issue. The LaCrosse App will not allow me to remove any duplicate sensors or rearrange sensor and locations. Is there a solution for this?
    Once installed I really like this station.

    Reply
  77. Aladeen Posted on February 13, 2019 at 1:42 am

    Guy sounds very robotic

    Reply
  78. John Magness Posted on February 22, 2019 at 11:01 pm

    Have had the C83100 unit for two months and it stopped connecting to the internet. Tried to go back to factor settings and still would not connect. Impossible to get hold of tech support.

    Reply
  79. Roger Thompson Posted on March 4, 2019 at 11:15 pm

    This is a scam. I build computers and can tell this app does NOT connect. In addition LaCrosse lies about extra sensors. Only 1 is viewable at a time.

    Reply
  80. pagadqs Posted on March 10, 2019 at 7:20 pm

    Yeah it almost works unless it doesn't. My weather station clock had been connected since November 2018 when i bought it, it disconnected itself a few days ago, and now my app keeps telling me it can not find device. I even tried adding it as a new device and nothing – it says device can not be located, check if it is in provisioning mode. WTF is provisioning mode? What kind of scam is this? The wifi icon is blinking, my phone is on my 2.4 ghz network and i still get nothing …

    Reply
  81. Jasonp1000 Posted on April 22, 2019 at 6:41 am

    my c82929 has somehow entered "test mode" after i went on a vacation and i cannot seem to get the projection time working, and after connecting to the app successfully, there is no data showing except the outdoor temperature. the other panels are blank. i am unhappy after spending well over an hour on this with no progress.

    Reply
  82. Gail S Posted on April 24, 2019 at 2:23 am

    Ok, what is the secret to making my Wind Sensor actually work? I have the C83100 model and have been at this on and off for the last 4 days. My weather station shows it's connected yet as it's out there spinning in the wind my station continues to read 0 as the wind speed. What do I need to do to get this working?

    Reply
  83. Laura Pa Posted on April 30, 2019 at 4:58 pm

    Mine won’t connect. And why doI have to manually set everything?

    Reply
  84. mdhsabh Posted on May 9, 2019 at 6:54 am

    Stand-alone works, but can not connect, won't connect, won't stay connected. And even if it does connect, there's no indication, and it may take 24 hours before the weather station readings can be seen on-line. Did you get that? There's NO INDICATION of a successful connection until up to 24 hours later. On-line videos don't seem to apply because what's in the video for this weather station doesn't display on mine, and the steps don't work. From previous shoddy equipment, and the current equipment, I'm convinced that this company knows nothing about technology, programming, qc or customer service.

    Reply
  85. Mr. Gus Posted on June 30, 2019 at 6:45 pm

    Our "Professional Remote Monitoring Weather Station" may, or may not work, but after several very frustrating hours of following non-existent set-up directions, we gave up. There are many great apps, but this is not one of them. Except for installing the batteries, each and every step was a struggle. We never got it to connect to our 2.4 internet router…no indication why. The best thing about this product was taking it back to the store for a full refund.

    Reply
  86. Ernie Davenport Posted on July 2, 2019 at 11:08 pm

    Apparently no one at La Crosse provides any support. My phone app lost connection with the weather station and I do not know what my password is to reconnect. Many messages to La Crosse for help have gone unanswered.

    Reply
  87. Forgotten Magpie Posted on July 22, 2019 at 1:21 pm

    So when you get a new modem and the v40 pro refuses to connect to it, then what??

    Reply
  88. La Crosse Technology Posted on July 22, 2019 at 2:49 pm

    If you were able to get connected to your Wi-Fi, make sure to continue on to our Part 2 video here: bit.ly/LaCrosseView_Support_Vid_01_2
    If you're having trouble getting connected, please review our Wi-Fi Troubleshooting video here: bit.ly/wifi_troubleshooting_vid

    Reply
  89. Forgotten Magpie Posted on July 24, 2019 at 5:27 am

    With no phone support can you please tell me how your customers are supposed to go into our emails to open emails with instructions, then close emails to go to weather connect app to connect our weather station, then close app to go back to refer to email instructions? The same question can be asked for your instructional videos.. how do we open your instructional videos and try and follow it step by step when after every step we must close the video so we can access the weather connect app and then close the app so we can open the video to access the next step? Surely you must understand how complicated La Crosse is making this for some customers with only one internet device such as an iPad or phone when we cannot keep multiple windows or apps open? You weather stations are excellent but your customer support is not the greatest. You do not seem to mind when people ring you to purchase weather stations, however do not like phone calls asking for support. Please, we pay for our La Crosse weather stations the least you can do is value your customers a bit more by providing some customer support via phone, like other companies rightfully do. This is the only thing about La Crosse that is not good, and I may be adding that to my once glowing reviews of your products.

    Reply
  90. Hayden Wallace Posted on September 6, 2019 at 5:58 am

    Does this need to be connected to the app or wifi to use or can this be used as a stand alone station just transmitting from the outside station to the inside screen? If you could let me know that would be great! Thanks

    Reply
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